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Orders & Shipping

   

WEBSITE ORDERS FOR PICK UP

You will receive email notification when your order is ready for pick up.You will need to contact us by responding to this email or alternatively, leave us a message in the message box in your cart when ordering.

 

SHIPPING & ORDER TIME

We ship across Australia via Fastway & Auspost. We lovingly  hand craft all of our products and though we try to stock many fragrances,  please allow up to 7 days for your order to be made. You can also come and see us to make a purchase in person, we always have some of our best fragrances in stock. Please contact for an appointment and our location. We are in the Albury region. Eftpos available.

OTHER WAYS TO ORDER & PAYMENTS

Ask us for our e- catalogue ( or sign up with email at the bottom of any page here at our storefront) and then :

order Via Email: moonlightlotus@mail.com

Please email us to organise over the phone credit card payments.You can also use PayPal or make a bank transfer.

Or, you can message us on Facebook 

If you are paying via bank account, please email us a copy of payment so that we can process your order. 

If you are using PayPal and are paying by 'E-check', we will not process your order until payment has cleared.Please check your PayPal payment method as this can have a long wait time.

 

ABOUT OUR CANDLES.......................

Our eco soy candles are known for their high scent throw. Our palm candles have a little less burn time than our soy wax does but they also have a super big scent throw. Each candle is hand poured and our Tie Dyed and Layered candles are uniquely patterned from jar to jar so they will vary from the pictures in our gallery. They may appear less patterned and may have less definition in colour during hot weather. This is due to wax expansion and contraction, this is a natural occurrence.For palm candles it sometimes means that we have some colour bleeding in between the layers. We endeavor to make them all as beautiful as possible but we do experience occasional frosting and sweating and sometimes wax shrinkage during weather changes, this is also very normal for natural soy wax. This does not take away from the fragrance and they will still look beautiful and burn as they should.

IMPORTANT- Please read our terms and conditions at the online store in the main menu.  We also provide a candle burning guide at the online store under the main menu, on Facebook under notes, in the catalogue ( page 43) and a hard copy with each purchase. Please read it and burn your candles responsibly as candles can be a fire hazard.

Candle Burning Guide And Safety  

 

WE SOURCE ETHICAL INGREDIENTS

 

We use sustainable waxes which are chemical and pesticide free, this means we do not purchase products from regions where forests are destroyed.We use natural fibre wicks and our fragrances are non toxic.

 

 CUSTOM & WHOLESALE ORDERS

If you require something custom made, please contact us via the contact page or Facebook. We have filled many custom orders for weddings and other special occasions.For large orders we apply a wholesale discount.

 

 

 

 

                                                                                                                                              

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